Returns and Refunds Policy for Made-to-Order Saunas

At CELSIUM Wellness, we take pride in offering high-quality, made-to-order saunas tailored to your unique needs. Due to the bespoke nature of these products, our returns and refund policy is designed to reflect the custom craftsmanship involved.

Why Returns Are Limited for Made-to-Order Saunas

Made-to-order saunas are personalised and manufactured based on specific customer requirements. As such, these items cannot be resold or restocked, which is why we are unable to accept returns or offer refunds once fabrication has begun.

We encourage you to carefully review all details of your order before confirming, including dimensions, features, and finishes.

Our Policy in Detail

* Customisation Acknowledgement: By placing an order for a made-to-order sauna, you acknowledge that this is a bespoke product tailored to your specifications.

* Non-Returnable Items: Once production has started, cancellations, returns, or refunds are not permitted unless the product is defective or damaged upon arrival.

* Damaged or Faulty Products:

* If your sauna arrives with damage or a manufacturing defect, please notify us within 48 hours of delivery.

* We will assess the issue and may offer a repair, replacement, or refund, depending on the situation.

* Order Review: We strongly recommend double-checking all measurements and customisations to avoid errors.

* Right to Cancel (Prior to Fabrication): You may cancel your order before fabrication begins, subject to an administration fee.

Relevant Consumer Laws

Our policy aligns with your rights under EU consumer protection laws, including:

* Consumer Rights Act 2015: This law ensures products must be of satisfactory quality, fit for purpose, and as described. If your sauna does not meet these standards, we will take appropriate action to resolve the issue.

* Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013:

* Bespoke and made-to-order products are exempt from the standard 14-day cancellation period for online sales.

* However, your rights remain protected if the product is faulty or does not match the agreed-upon specifications.

How to Contact Us

If you have concerns about your order, please contact us at hello@celsiumwellness.com. We’re happy to assist and ensure your satisfaction with our products.